Stylogram

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Privacy Policy

Privacy Policy

Stylogram (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, mobile app, or services. By accessing or using our platform, you agree to the terms of this Privacy Policy.

Effective Date: 21-01-2026

1. Information We Collect

1.1 Personal Information

We may collect the following personal information directly from you:

  • Name, email address, phone number, and postal address.
  • Payment details such as credit/debit card information or UPI ID.
  • Business details (e.g., store name, GST number, business address) for retail
    partners.
1.2 Non-Personal Information

We may automatically collect non-personal data when you interact with our
platform, such as:

  • Browser type, device type, and operating system.
  • IP address and geographic location.
  • Browsing behavior, including pages visited and time spent on the platform.
1.3 Information from Third Parties

We may receive additional information about you from third-party sources, such as:

  • Payment processors.
  • Social media platforms (if you choose to connect your accounts).
  • Our lending partners for credit evaluations.

2. How We Use Your Information

2.1 Providing and Enhancing Services
  • To process your orders and deliver products.
  • To set up and manage retail partner accounts.
  • To personalize your experience on our platform.
2.2 Marketing and Promotions
  • To send promotional emails, SMS, or WhatsApp messages about offers, new
    arrivals, and services.
  • To display targeted advertisements on platforms like Facebook, Instagram,
    and Google.
2.3 Analytics and Improvement
  • To analyze user behavior and improve our website, app, and services.
  • To troubleshoot technical issues and enhance platform performance.
2.4 Legal Compliance
  • To comply with applicable laws, regulations, or legal processes.
  • To prevent fraudulent or unauthorized activities on our platform.

3. How We Share Your Information

3.1 With Third-Party Service Providers

We share your information with trusted third-party vendors who assist in
providing our services, such as:

  • Payment gateways (e.g., Razorpay, PayU).
  • Logistics partners for delivery services.
  • Marketing agencies for digital advertising campaigns.
3.2 With Lending Partners

If you apply for credit facilities, we may share your details with lending
partners like Pinelabs, Razorpay, and PayU Money for eligibility verification.

3.3 For Legal Reasons

We may disclose your information if required to do so by law or if we believe
such action is necessary to:

  • Comply with legal obligations.
  • Protect the rights, property, or safety of Stylogram, its users, or the
    public.
3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may
be transferred to the new entity.


4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small data files stored on your device that help us enhance your
user experience.

4.2 How We Use Cookies
  • To remember your preferences and settings.
  • To analyze traffic and user interactions on our platform.
  • To serve personalized advertisements.
4.3 Managing Cookies

You can manage or disable cookies through your browser settings. Note that
disabling cookies may affect certain features of our platform.


5. Data Storage and Security

5.1 Storage

We store your data securely on servers located in [Country/Region], ensuring
compliance with applicable data protection laws.

5.2 Security Measures

We implement robust security measures to protect your data, including:

  • SSL encryption for secure data transmission.
  • Firewalls and intrusion detection systems to prevent unauthorized access.
  • Regular security audits and vulnerability assessments.
5.3 Data Retention

We retain your data only for as long as necessary to fulfill the purposes
outlined in this policy or as required by law.


6. Your Rights

As a user, you have the following rights concerning your data:

6.1 Access and Correction

You can request access to your personal data and ask for corrections if it is
inaccurate or incomplete.

6.2 Data Portability

You have the right to request a copy of your data in a machine-readable format.

6.3 Right to Deletion

You can request the deletion of your personal data, subject to legal and
contractual obligations.

6.4 Opt-Out

You can opt out of receiving promotional communications by:

  • Clicking the “Unsubscribe” link in our emails.
  • Messaging us directly to stop receiving SMS/WhatsApp updates.

7. Third-Party Links

Our platform may contain links to third-party websites or services. Stylogram is
not responsible for the privacy practices or content of these external sites. We
encourage you to review their privacy policies before sharing any information.


8. Children’s Privacy

Stylogram does not knowingly collect personal information from individuals under
18 years of age. If we become aware that a minor has provided us with personal
data, we will delete it promptly.


9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our
practices or for legal reasons. We will notify users of significant changes by
posting the updated policy on our platform and updating the “Effective Date” at
the top of this page.


10. Contact Us

If you have any questions,concerns or requests related to this Privacy Policy, please contact us at:

Email: partners@stylogram.in
Phone: +91 966-7050-266
Address:[Insert Physical Address]

03. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
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